Frequently Asked Questions
General Information
What is Tisas Arms USA?
Tisas Arms USA is the official U.S. branch of TİSAŞ (Trabzon Silah Sanayi A.Ş.), a globally respected firearms manufacturer founded in 1993. Headquartered in Buford, Georgia, Tisas Arms USA provides dedicated sales, customer support, warranty service, and distribution for the American market.
Where are Tisas firearms manufactured?
Tisas firearms are manufactured at our advanced production facility in Trabzon, Türkiye and imported directly through Tisas Arms USA.
How long has Tisas been manufacturing firearms?
Tisas has been manufacturing firearms since 1993 and currently serves customers in more than 26 countries worldwide, with products in service among military, law enforcement, and civilian users across the globe.
Product Information
Are Tisas firearms rated for +P ammunition?
Most modern Tisas firearms are designed to safely handle limited use of SAAMI-specification +P ammunition. Frequent use of +P ammunition may accelerate wear on components. Always consult your owner's manual for your specific model before using +P ammunition.
Are Tisas firearms rated for +P+ ammunition?
No. Tisas does not recommend the use of +P+ ammunition. Ammunition exceeding SAAMI specifications may cause excessive wear, damage to the firearm, and may void warranty coverage.
Which Tisas models are optics ready?
Many Tisas models are available with optics-ready configurations. Optics compatibility varies by model. Please refer to the specifications listed on each product page for optics mounting details and compatibility.
What optics footprint does my firearm use?
Optics mounting systems vary by model. Please review the specifications on the individual product page or contact Customer Support for assistance identifying the correct footprint and mounting solution.
What mainspring weight is used in Tisas 1911 pistols?
Mainspring weights may vary by model and intended application. For specific technical specifications regarding your firearm, please contact Customer Support.
Are Tisas 1911 parts compatible with aftermarket components?
Many Tisas 1911 models utilize Series 70-style internals and are compatible with a wide variety of aftermarket components. Fitment and performance may vary depending on manufacturer and application.
What magazines are compatible with my Tisas firearm?
Magazine compatibility varies by model. Please refer to your owner's manual, product specifications, or contact Customer Support for guidance.
What is included with my Tisas firearm?
Package contents vary by model but generally include:
- Factory hard case
- Magazines
- Cleaning kit
- Trigger lock
- Owner's manual
- Additional accessories depending on model
Warranty Information
What warranty does Tisas Arms USA offer?
Tisas Arms USA stands behind the quality and craftsmanship of its firearms with a Limited Lifetime Warranty covering defects in materials and workmanship under normal use and service.
Does Tisas Arms USA support firearms purchased before Tisas Arms USA was established?
Tisas Arms USA provides support and warranty evaluation for Tisas-manufactured firearms sold within the United States. Warranty eligibility is subject to inspection and evaluation by our service department.
What is not covered under warranty?
The warranty does not cover:
- Normal wear and tear
- Cosmetic damage
- Corrosion or rust
- Unauthorized modifications
- Improper maintenance
- Misuse or abuse
- Damage caused by accidents
- Damage caused by reloaded, remanufactured, or non-SAAMI-specification ammunition
- Damage resulting from aftermarket parts or modifications
Customer Support
How do I contact Tisas Arms USA?
For product questions, warranty assistance, technical support, or general inquiries:
Email: help@tisasarmsusa.com
Phone: 404-590-0851
Website: www.tisasarmsusa.com
What are your customer service hours?
Customer service hours are Monday through Friday during normal business hours. Please visit our Contact Us page for the most current support information.
Warranty Service & RMA Process
How do I request warranty service?
If you believe your firearm requires warranty service, please contact Tisas Arms USA Customer Support before shipping your firearm.
Our team will review the issue, assist with troubleshooting, and determine whether warranty service is required.
What is the RMA process?
- Contact Tisas Arms USA Customer Support.
- Provide your firearm model, serial number, and a detailed description of the issue.
- Our team may request photographs or additional information for evaluation.
- If service is required, an RMA number and shipping instructions will be provided.
- Upon receipt, our technicians will inspect and evaluate the firearm.
- Repairs or warranty work will be completed as necessary.
- The firearm will be returned in accordance with all applicable federal, state, and local laws.
How long does warranty service take?
Service times vary depending on the nature of the repair, parts availability, and current service volume. Our team will provide updates whenever possible throughout the process.
Should I send magazines, optics, or accessories with my firearm?
Unless specifically requested by our service team, please do not send magazines, optics, aftermarket accessories, lights, lasers, holsters, or other non-essential items with your firearm.
Product Registration
Do I need to register my firearm?
Firearm registration is not required to receive warranty support. However, registering your firearm may help expedite future service requests and allows us to provide product updates and company news.
How can I stay informed about new products and announcements?
Subscribe to the Tisas Arms USA newsletter and follow us on social media for product launches, events, company news, and special announcements.
Dealers & Sales
Where can I purchase Tisas firearms?
Tisas firearms are available through authorized dealers, distributors, and online retail partners throughout the United States.
How do I find a dealer near me?
Use our Dealer Locator page or contact Customer Support for assistance locating an authorized Tisas dealer.
How can I become a Tisas dealer?
For dealer inquiries, please contact our sales team through the Contact Us page or email us directly for additional information regarding dealer opportunities and requirements.
Contact Information
Need Additional Assistance?
Tisas Arms USA
Customer Support: 404-590-0851
Email: help@tisasarmsusa.com
Website: www.tisasarmsusa.com
Headquarters: Buford, Georgia, USA